Azure-Sentinel/Playbooks/Sync-IncidentsWithJIRA

Synchronization Tool for Sentinel and JIRA

Author: Thijs Lecomte

Overview

This tool will synchronize incidents between Azure Sentinel and JIRA Service Management using the following tools:

• Azure Logic Apps
• Azure Functions
• Automation for JIRA
• Azure Sentinel Automation Rules
• Azure Key Vault

This tool will do the following:

• Create an incident in JIRA when an incident is created in Sentinel
• Sync the assigned user from JIRA to Sentinel
• Sync the status from JIRA to Sentinel
• Add the URL to the JIRA incident as a comment in Sentinel
• Sync public comments from JIRA to Sentinel

Blog post with more background information

Implementation

To implement this solution, a few different steps need to be done:

1. Create necessary Service Principals
2. JIRA Configuration
   1. Custom fields
   2. Deploy Automation for JIRA rules (used for sync from JIRA to Azure Sentinel)
3. Deploy the Key Vault and add secrets
4. Deploy Azure Logic Apps (4) through ARM deployment
5. Deploy Azure Function for comment sychronization and add the Powershell code (check the Functions)
6. Create Sentinel Automation Rule

1. Create Service Principal

The tool requires a service principals for authentication to different services:

• Authentication to AAD to retrieve user ID's (for assigning incidents in Sentinel)

AAD Service Principal

This Service Principal needs to have User.Read.All application permissions. This Service Principal is used in the Logic app 'Sync-AssignedUser.

2. JIRA Configuration

JIRA Custom Fields

Introduction

A lot of the Sentinel specific information is stored inside of Custom Fields in JIRA which need to be created. This document contains an overview of the different custom fields that are used in the Logic Apps. All Logic Apps need to be updated with the correct ID's of the fields.

Custom Fields overview

Field Name	Field ID	Field Type
Organizations	customfield_10002	Built-in
Sentinel Incident URL	customfield_10144	Url Field
Incident ID	customfield_10145	Text Field (Single line)
Closure Comment	customfield_10146	Text Field (Multiline)
Closure Reason	customfield_10047	Select List (Single choice)
Tenant Name	customfield_10149	Select List (Single Choice)
Created At	customfield_10154	Date Time Picker
Att&ck Tactics	customfield_10055	Select List (Multiple choices)
Affected User	customfield_10058	Text Field (Multiline)
Subscription ID	customfield_10162	Text Field (Singline)
Sentinel Resource Group	customfield_10169	Text Field (Singline)
Sentinel Workspace Name	customfield_10070	Text Field (Singline)
Sentinel Workspace ID	customfield_10172	Text Field (Singline)
Sentinel Incident ID	customfield_10172	Text Field (Singline)
Sentinel Incident ARM ID	customfield_10175	Text Field (Singline)

The Att&ck Tactics list contains all Sentinel Tactics. The Closure Reason contains all valid Sentinel Closure Reasons

JIRA Automation Rules

In order to synchronize changes from JIRA to Sentinel, Automation for JIRA is used to trigger Logic Apps when certain conditions are met. Automation for JIRA is an integrated plugin that is free to use for JIRA Service Management.

This document will describe the different automation rules that are necessary to trigger the correct Logic Apps/Functions.

In almost every rule, the step 're-fetch issue data' is used. This will make sure we are using the most up to date information in our Logic Apps. If you are not using this, you might encouter failures.

Navigate to the project settings, then go to Automation to create rules.

Sync Status

This automation rule has a trigger 'Issue Transitioned' and will trigger the Logic App 'Sync-Status'. Provide the POST URL of the Logic App in the 'Send Web Request' Step. As webhook data, specify 'issue data'.

Sync Assigned User

This automation rule has a trigger 'Issue Assigned' and will trigger the Logic App 'Sync-AssignedUser'. Provide the POST URL of the Logic App in the 'Send Web Request' Step. As webhook data, specify 'issue data'.

Create Link

This automation rule has a trigger 'Issue created' and will trigger the Logic App 'Add-JIRALinkComment'. Provide the POST URL of the Logic App in the 'Send Web Request' Step. As webhook data, specify 'issue data'.

Sync comment

This automation rule will trigger the function app to sync public comments to Azure Sentinel. Provide the POST URL of the Sync Comment Function in the 'Send Web Request' Step. As webhook data, specify 'issue data'.

3. Deploy Key Vault

The Key Vault is used to store three secrets:

• One for the AAD Service Principal
• One for the Azure Sentinel Service Principal
• One for the JIRA Secret

Create a new Key Vault or deploy an existing one and add the different secrets to it. The names will need to be provided when deploying the ARM Templates from the Logic Apps.

Edit the Access Policy and assign 'Secret - Get' permissions to the Key Vault Service Principal.

4. Deploy Logic Apps

The solution consists of four different Logic Apps:

• Sync Incidents from Sentinel to JIRA (Sync-Incidents.json)
• Sync status from JIRA to Sentinel (Sync-Status.json)
• Sync assigned user from JIRA to Sentinel (Sync-AssignedUser.json)
• Add a link to the JIRA incident to the Sentinel incident (Add-JiraLinkComment.json)

This will enable a two way synchronization between JIRA and Sentinel. Not all Logic Apps are mandatory, you can deploy the ones your organization needs.

Each Logic App can be deployed using the provided ARM templates. After deploying the Logic Apps, you can copy the HTTP trigger URLs and paste them in the JIRA Automation Rules.

Custom Fields Configuration

A lot of JIRA Custom fields are used within these Logic Apps. It's important to create these custom fields in your own JIRA environment and change the correct ID's in the Logic Apps. For more information about the different custom fields used, please check the JIRA Configuration.

Sync Incidents from Sentinel to JIRA

This Logic App will create a new incident in JIRA when an incident in Sentinel is created. It uses the 'Incident Trigger' from Sentinel and is triggered by an Automation Rule (see Sentinel Configuration). This Logic App does the following:

• Retrieve all the incident information
• Retrieve the Tactics in this incident
• Retrieve the details from the Account Entity
• Check which customer this incident is coming from (to add the right organization in JIRA)
• Create JIRA ticket through an API call

It uses two connections:

• One connection to Sentinel through a Managed Identity
• One connection to a Key Vault to retrieve the JIRA API Key (Managed Identity)

In order to correlate the right add the incident in JIRA to the correct Organization, we use a switch and determine the correct organization based on the originate Subscription ID. Add a case per customer and add the right Subscription ID, Customer name and Organization ID. If you do not use organizations in JIRA, you can remove the switch.

Sync status from JIRA to Sentinel

This Logic App will change the status in Sentinel when the status has been changed in JIRA. It uses an HTTP trigger which is triggered from a JIRA Automation Rule. It's important you use the same closure reason in JIRA as the ones in Sentinel, otherwise the sync will fail.

It uses one connections:

• One connection to Sentinel through a Managed Identity.

Sync assigned user from JIRA to Sentinel

When a incident is assigned in JIRA, this will assign the correct user inside of Azure Sentinel. It uses an HTTP trigger which is triggered from a JIRA Automation Rule when the assigned user of an incident is changed.

It will retrieve the client secret for the service principal with permissions to retrieve users in your Azure Active Directory. With this, it will query the user and retrieve the AAD Object ID from that user. Wit this information, we will update the incident in Azure Sentinel.

There is a check built-in to make sure that JIRA provides the assigned user. Sometimes it does not and then we don't need to update the incident in Sentinel.

• One connection to Sentinel through a Managed Identity
• One connection to a Key Vault to retrieve the Secret for the Service Principal with AAD permissions (also configured when deploying the Logic App)

Add a link to the JIRA incident to the Sentinel incident

This Logic App will add a URL to the JIRA incident as a comment to the Sentinel Incident. It uses an HTTP trigger which is triggered from a JIRA Automation Rule.

It will add the link to the JIRA Customer Portal, which enables a customer to view the details of an incident inside JIRA. It uses one connections:

• One connection to Sentinel through a Managed Identity

5. Deploy Azure Function

To sync incident comments from JIRA to Azure Sentinel an Azure Function is used. This Function App contains one Powershell Function. There are two types of comments in JIRA: internal and public comments. This script will only sync the public comments, so that customers don't have access to the internal ones.

The code for this function can be found in this repository. This Function uses a managed identity to authenticate to the Key Vault.

Either deployment the Function App through the ARM template linked above or deploy a Function app manually and paste the ps1 code

After deployment, configure the parameters in the Powershell file.

• jiraUser => Used for authentication to JIRA
• jiraSecretURL => The URL to the JIRA Secret in our Key Vault
• sentinelSecretURL => The URL to the Sentinel Secret in our Key Vault
• tenantID => Tenant ID for the Sentinel Service Principals
• clientID => Client ID for the Sentinel Service Principal

Enable the Managed Identity (Identity => System Assigned). Provide 'Secret - Get' permissions to the Function app in the Access Policies of the Key Vault.

6. Sentinel Automation Rule

In order to trigger the Logic App that creates incidents in JIRA, we use an Automation Rule in Sentinel. This will enable us to trigger a Logic App (Playbook) each time an incident is created.

Navigate to your Sentinel workspace and choose 'Automation', after this click 'Create Rule'. Provide a name for the rule and for conditions choose 'Analytics Rule Name contains All'. This will trigger out Logic app each time an incident is created. If you only want to sync certain incidents, choose the right condition.

For actions, choose 'Run Playbook' and select the 'Sync-Incidents' Playbook.

Conclusion

After this solution, you are able to work on Azure Sentinel incidents while staying in your trusted ITSM tool. This tool should take care of any previous synchronization issues between the JIRA and Sentinel.

For any issues with the tool or requested improvements, feel free to create an issue on Github or contact me through Twitter.