From cd718db1983f97e5cacede9b47f325eed2db399a Mon Sep 17 00:00:00 2001 From: =?UTF-8?q?M=C3=A1t=C3=A9=20Barab=C3=A1s?= Date: Mon, 29 Aug 2022 13:27:07 +0200 Subject: [PATCH] add support details (#266) --- CODE_OF_CONDUCT.md | 9 +++++++++ CONTRIBUTING.md | 7 +++++++ LICENSE | 2 +- README.md | 6 +++++- SUPPORT.md | 40 ++++++++++++++++++++++++++++++++++++++++ 5 files changed, 62 insertions(+), 2 deletions(-) create mode 100644 CODE_OF_CONDUCT.md create mode 100644 CONTRIBUTING.md create mode 100644 SUPPORT.md diff --git a/CODE_OF_CONDUCT.md b/CODE_OF_CONDUCT.md new file mode 100644 index 0000000..f9ba8cf --- /dev/null +++ b/CODE_OF_CONDUCT.md @@ -0,0 +1,9 @@ +# Microsoft Open Source Code of Conduct + +This project has adopted the [Microsoft Open Source Code of Conduct](https://opensource.microsoft.com/codeofconduct/). + +Resources: + +- [Microsoft Open Source Code of Conduct](https://opensource.microsoft.com/codeofconduct/) +- [Microsoft Code of Conduct FAQ](https://opensource.microsoft.com/codeofconduct/faq/) +- Contact [opencode@microsoft.com](mailto:opencode@microsoft.com) with questions or concerns diff --git a/CONTRIBUTING.md b/CONTRIBUTING.md new file mode 100644 index 0000000..8eee4dc --- /dev/null +++ b/CONTRIBUTING.md @@ -0,0 +1,7 @@ +This project welcomes contributions and suggestions. Most contributions require you to agree to a +Contributor License Agreement (CLA) declaring that you have the right to, and actually do, grant us +the rights to use your contribution. For details, visit . + +This project has adopted the [Microsoft Open Source Code of Conduct](https://opensource.microsoft.com/codeofconduct/). +For more information see the [Code of Conduct FAQ](https://opensource.microsoft.com/codeofconduct/faq/) or +contact [opencode@microsoft.com](mailto:opencode@microsoft.com) with any additional questions or comments. diff --git a/LICENSE b/LICENSE index 2107107..9e841e7 100644 --- a/LICENSE +++ b/LICENSE @@ -1,6 +1,6 @@ MIT License - Copyright (c) Microsoft Corporation. All rights reserved. + Copyright (c) Microsoft Corporation. Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal diff --git a/README.md b/README.md index f0244bf..4c6c2ac 100644 --- a/README.md +++ b/README.md @@ -19,6 +19,8 @@ - [Call for contribution](#call-for-contribution) ------------------------------- +>**NOTE**: Watch these informational [videos](https://aka.ms/ccoinsights/videos) for a detailed overview of capabilities, features and installation steps of the CCO Insights solution. + ## Overview @@ -32,7 +34,9 @@ CCO Insights currently includes 5 different dashboards to discover information a - [**CCO GitHub Contributions Dashboard**](./dashboards/GitHubDashboard-Contributors/GitHubDeploymentGuide.md): Get insights about the contributions to your GitHub project. - [**CCO Azure DevOps Contributions Dashboard**](./dashboards/ADODashboard-Contributors/ADODeploymentGuide.md): Get insights about the contributions to your Azure DevOps (ADO) project. -**NOTE**: If your're experiencing problems during the deployment of the dashboards, please check the [Troubleshooting guide](./install/TroubleshootingGuide.md) and the [Github issues](https://github.com/Azure/CCOInsights/issues?q=is%3Aissue) before creating a new one. + + +>**NOTE**: If you're experiencing problems during the deployment of the dashboards, please check the [Troubleshooting guide](./install/TroubleshootingGuide.md) and the [Github issues](https://github.com/Azure/CCOInsights/issues?q=is%3Aissue) before creating a new one. ![OverviewImage](./install/images/OverviewImage.png) diff --git a/SUPPORT.md b/SUPPORT.md new file mode 100644 index 0000000..835a885 --- /dev/null +++ b/SUPPORT.md @@ -0,0 +1,40 @@ +# Support + +## Microsoft Support Policy + +If you're experiencing problems during the deployment or usage of the CCO Insights solution, please check the [Troubleshooting guide](./install/TroubleshootingGuide.md) first. + +If issues are encountered when using technologies leveraged by this solution, users will be able to engage Microsoft support via their usual channels. + +If your issue involves a Resource deployment in Azure, please provide corelation IDs where possible when contacting support to be able to investigate the issue effectively and in a timely fashion. For instructions on how to get deployments and correlation ID, please follow this link [here](https://docs.microsoft.com/en-us/azure/azure-resource-manager/templates/deployment-history?tabs=azure-portal#get-deployments-and-correlation-id). + +Following list of issues are within the scope of Microsoft support: + +- Issues with Power BI or other components of the Microsoft Power Platform +- Issues with the Microsoft Azure cloud platform +- Underlying Resource or Resource Provider issues when deploying components of the CCO Insights solution (e.g., Storage Accounts, Function Apps, Log Analytics Workspace, etc.) for any deployment failure + +Any issues that are deemed outside of the above list by Microsoft support and/or requires bugfix in the Power BI files or code in the repo, Microsoft support will redirect user to file the issue on GitHub. + +Project maintainers and community aim to get issues resolved in timely fashion as per community support policy of this repo. + +## Community Support Policy + +Project maintainers will aim to respond to new issues on a best effort basis. + +## How to file issues and get help + +This project uses GitHub Issues to track bugs and feature requests. Please search the [existing issues](https://github.com/Azure/CCOInsights/issues) before filing new issues to avoid duplicates. For new issues, file your bug or feature request as a new Issue. + +For help and questions about using this project, please submit a Github issue with corresponding [Issue Labels found here](https://github.com/Azure/CCOInsights/labels). + + + +[ProjectSetup]: +[GitHubDocs]: +[AzureDevOpsDocs]: +[GitHubIssues]: +[Contributing]: CONTRIBUTING.md +[AzureIcon]: docs/media/MicrosoftAzure-32px.png +[PowershellIcon]: docs/media/MicrosoftPowerShellCore-32px.png +[BashIcon]: docs/media/Bash_Logo_black_and_white_icon_only-32px.svg.png