NoOpsAccelerator/SUPPORT.md

# Support and Feedback

## How to file issues and get help  

We welcome feedback of all types.

This project uses GitHub issues to track work. Please search the [existing issues](https://github.com/Azure/NoOpsAccelerator/issues) before filing new issues to avoid duplicates.

For new issues, use the [issue templates](https://github.com/Azure/NoOpsAccelerator/issues/new/choose).

For help and questions about using this project, please submit a [question](https://github.com/Azure/NoOpsAccelerator/issues/new?assignees=&labels=question&template=question.md&title=).

To report a security issue please see our [security guidance](/SECURITY.md).

## Microsoft Support Policy  

If issues are encountered when deploying this template users will be able to engage Microsoft support via their usual channels. Please provide correlation IDs where possible when contacting support to enable us to investigate the issue effectively and in a timely fashion. For instruction on how to get deployments and correlation ID, please follow [this link](https://docs.microsoft.com/en-us/azure/azure-resource-manager/templates/deployment-history?tabs=azure-portal#get-deployments-and-correlation-id).

Any issues that are deemed out of scope by Microsoft support and/or require bugfixes in the Template or Code within the GitHub repo, users will be redirected by Microsoft support to file the issue on GitHub. Instructions for filing an issue are above.

Project maintainers and community aim to resolve issues in a timely fashion per community support policy of this repo. The project team works in Eastern U.S. time zone, Monday through Friday, except for U.S. Federal holidays.

## Community Support Policy

Project maintainers will aim to respond within three business days for any new issues.