Update SUPPORT.md

SUPPORT.md

@@ -1,25 +1,37 @@
-# TODO: The maintainer of this repo has not yet edited this file
-
-**REPO OWNER**: Do you want Customer Service & Support (CSS) support for this product/project?
-
-- **No CSS support:** Fill out this template with information about how to file issues and get help.
-- **Yes CSS support:** Fill out an intake form at [aka.ms/spot](https://aka.ms/spot). CSS will work with/help you to determine next steps. More details also available at [aka.ms/onboardsupport](https://aka.ms/onboardsupport).
-- **Not sure?** Fill out a SPOT intake as though the answer were "Yes". CSS will help you decide.
-
-*Then remove this first heading from this SUPPORT.MD file before publishing your repo.*
-
 # Support
 
 ## How to file issues and get help  
 
-This project uses GitHub Issues to track bugs and feature requests. Please search the existing 
-issues before filing new issues to avoid duplicates.  For new issues, file your bug or 
-feature request as a new Issue.
+This project uses GitHub Issues to track bugs and feature requests. Please search the existing issues before filing new issues to avoid duplicates.  For new issues, file your bug or feature request as a new Issue.
 
-For help and questions about using this project, please **REPO MAINTAINER: INSERT INSTRUCTIONS HERE 
-FOR HOW TO ENGAGE REPO OWNERS OR COMMUNITY FOR HELP. COULD BE A STACK OVERFLOW TAG OR OTHER
-CHANNEL. WHERE WILL YOU HELP PEOPLE?**.
+## Support Policy  
 
-## Microsoft Support Policy  
+This project operates as an open source initiative, meaning that it lacks official backing from the Microsoft APIM product team. However, it's worth noting that Microsoft Cloud Solution Architects oversee its maintenance. These architects maintain a connection with the product team, granting them early exposure to the APIM roadmap.
 
-Support for this **PROJECT or PRODUCT** is limited to the resources listed above.
+
+
+
+# Project Support
+
+Thank you for your interest in our open source project! We're here to help you with any issues, questions, or contributions you might have.
+
+## Getting Help
+
+If you encounter any bugs, have feature requests, or need assistance, please check the project's [issue tracker](https://github.com/Azure/apiops/issues) on GitHub. Before submitting a new issue or feature request, please search the existing issues to make sure your concern hasn't already been addressed.
+
+## Contributing
+
+We welcome contributions from the community! If you'd like to contribute code, documentation, or anything else, please read our [contributing guidelines](CONTRIBUTING.md) for more information on how to get started.
+
+## Contacting the Maintainers
+
+While we don't have official support from the Microsoft APIM product team, the maintainers are continously monitoring the project's [issue tracker](https://github.com/Azure/apiops/issues) on GitHub and thus its the best way to get in touch with them.
+
+## Early Access to Roadmap
+
+As the Microsoft Cloud Solution Architects are in touch with the product team, they have early access to the APIM roadmap. This enables them to provide insights and guidance on the project's future development.
+
+Please remember that this project operates on a best-effort basis, and response times may vary based on maintainers' availability. We appreciate your understanding and collaboration in making this open source project a success!
+
+Thank you,
+The Project Team