Update issue templates (#886)

* Update issue templates

* resolving PR comments

* slight fixes

* Update bug-report.md

* include review comments

* remove comment on SO

* removed unnecessary devdoc

* tweaked bug report

* fix MCVE Link

* remove technical support since already in bug-report

* Update bug-report.md

* Update bug-report.md

* Update bug-report.md

* Update technical-question.md

* Update bug-report.md

.github/ISSUE_TEMPLATE.md

@@ -1,30 +0,0 @@
-<!--
-Hi there! thank you for discovering and submitting an issue!
-
-Please use your Azure subscription if you need to share any information from your Azure subscription such as connection strings, service names (IoTHub, Provisioning), etc.
-
-# Need Support?
-* Have a feature request for SDKs? Please post it on [User Voice](https://feedback.azure.com/forums/321918-azure-iot) to help us prioritize.
-* Have a technical question? Ask on [Stack Overflow](https://stackoverflow.com/questions/tagged/azure-iot-hub) with tag "azure-iot-hub".
-* Need Support? Every customer with an active Azure subscription has access to [support](https://docs.microsoft.com/en-us/azure/azure-supportability/how-to-create-azure-support-request) with guaranteed response time.  Consider submitting a ticket and get assistance from Microsoft support team
-* Found a bug? Please help us fix it by thoroughly documenting it and filing an issue on GitHub ([C](https://github.com/Azure/azure-iot-sdk-c), [Java](https://github.com/Azure/azure-iot-sdk-java), [.NET](https://github.com/Azure/azure-iot-sdk-csharp), [Node.js](https://github.com/Azure/azure-iot-sdk-node), [Python](https://github.com/Azure/azure-iot-sdk-python)).
-
-Please first tell us a little bit about the environment you're running:
--->
-
-
-- **OS and version used:** <VERSION> <!-- Windows 10, Ubuntu 15.04... -->
-
-- **SDK version used:** <VERSION> <!-- Please include the SDK version -->
-
-
-# Description of the issue:
-<!-- Please be as detailed as possible: which feature has a problem, how often does it fail,  -->
-
-# Code sample exhibiting the issue:
-<!-- Please remove any connection string information! -->
-
-# Console log of the issue:
-<!-- Please share as much logs as posible, that will help debugging -->
-<!-- Don't forget to remove any connection string information! -->
-

.github/ISSUE_TEMPLATE/bug-report.md

@@ -0,0 +1,81 @@
+---
+name: Bug Report
+about: Create a bug report to help us improve
+title: ''
+labels: bug
+assignees: ''
+
+---
+
+------------------------------- delete below -------------------------------
+
+INSTRUCTIONS
+==========
+
+Please follow the instructions and template below to save us time requesting additional information from you.
+
+1. Search existing issues to avoid creating duplicates.
+
+2. If possible test using the latest release to make sure your issues has not already been fixed: 
+https://github.com/Azure/azure-iot-sdk-c/releases/latest 
+
+3. Do not share information from your Azure subscription here (connection strings, service names (IoT Hub name, Device Provisioning Service scope ID), etc...). If you need to share any of this information, you can create a ticket and get assistance from the Microsoft Support.
+
+How to Submit an Azure Support Ticket: https://docs.microsoft.com/en-us/azure/azure-supportability/how-to-create-azure-support-request
+
+
+4. Include enough information for us to address the bug:
+
+   -  A detailed description.
+   -  A Minimal Complete Reproducible Example (https://stackoverflow.com/help/mcve). This is code we can cut and paste into a readily available sample and run, or a link to a project you've written that we can compile to reproduce the bug. 
+   -  Console logs. If you are unsure how to enable logging, refer to this document: https://github.com/Azure/azure-iot-sdk-c/blob/master/doc/Iothub_sdk_options.md
+
+5. Delete these instructions before submitting the bug.
+
+
+
+Below is a hypothetical bug report. We recommend you use it as a template and replace the information below each header with your own. 
+
+------------------------------- delete above -------------------------------
+
+
+**Development Machine, OS, Compiler (and Other Relevant Toolchain Info)**
+
+Raspberry Pi, Raspbian Stretch Lite (Release 2018-11-13)
+Cross Compiled on Ubuntu 18.04 using GCC 6.3.0
+
+**SDK Version (Please Give Commit SHA if Manually Compiling**
+
+Release 2019-01-31
+
+**Protocol**
+
+MQTT
+
+**Describe the Bug**
+
+If MQTT is unable to establish a connection, it will keep trying and once it succeeds queued messages will be sent to the Cloud. However, if for some reason we can't get past the initial connection phase, then SDK does not respect message timeouts. 
+
+**[MCVE](https://stackoverflow.com/help/mcve)**
+
+```
+#include "iothub.h"
+
+int main(void)
+{
+    if (lightbulb == ON) {
+        iothub_say_hello();
+        return 0;
+    } else {
+        iothub_say_goodbye();
+        return 1;
+    }
+}
+```
+
+**Console Logs**
+
+Sending message 1 to IoTHub
+-> 15:07:42 PUBLISH | IS_DUP: false | RETAIN: 0 | QOS: DELIVER_AT_LEAST_ONCE | TOPIC_NAME: devices/tracingDevice/messages/events/property_key=property_value | PACKET_ID: 93 | PAYLOAD_LEN: 12
+<- 15:07:42 PUBACK | PACKET_ID: 92
+Confirmation callback received for message 86 with result IOTHUB_CLIENT_CONFIRMATION_OK

.github/ISSUE_TEMPLATE/feature-request.md

@@ -0,0 +1,33 @@
+---
+name: Feature Request
+about: Suggest an idea for this project
+title: ''
+labels: enhancement
+assignees: ''
+
+---
+
+------------------------------- delete below -------------------------------
+
+Thank you for submitting a feature request. A few things:
+
+- Please check that a similar feature request has not already been submitted. Adding support to a currently existing feature request by commenting will increase the visibility and importance of your request beyond submitting a duplicate request. 
+
+- If this is a large feature request (i.e. if it requires changes across multiple language SDKs), please submit it to user voice.
+https://feedback.azure.com/forums/321918-azure-iot
+
+As an open source project, we welcome PRs for new features, and we don't want to reject any hard work you've done to contribute. **So propose your solution through an issue first** so we can discuss the changes, and if things look good we will ask you submit a PR to implement the changes.
+
+------------------------------- delete above -------------------------------
+
+**Is your feature request related to a problem? Please describe.**
+A clear and concise description of what the problem is. Ex. I'm always frustrated when [...]
+
+**Describe the solution you'd like**
+A clear and concise description of what you want to happen.
+
+**Describe alternatives you've considered**
+A clear and concise description of any alternative solutions or features you've considered.
+
+**Additional context**
+Add any other context or screenshots about the feature request here.

.github/ISSUE_TEMPLATE/technical-question.md

@@ -0,0 +1,20 @@
+---
+name: Technical Question
+about: Ask a technical question related to the SDK
+title: ''
+labels: question
+assignees: ''
+
+---
+
+------------------------------- delete below -------------------------------
+
+Thank you for asking a technical question! If your question is "why doesn't my code work?", please submit a Bug issue instead.
+
+We also encourage users to submit technical questions related to the SDK on Stack Overflow. 
+
+For Stack Overflow, simply submit a question with the tag "azure-iot-hub". 
+
+If your technical question requires submitting service logs, you can submit an Azure Support Ticket: https://docs.microsoft.com/en-us/azure/azure-supportability/how-to-create-azure-support-request
+
+------------------------------- delete above -------------------------------