chore: update support for IoT help and msft q&a options (#1564)

* chore: update support for IoT help and msft q&a options

* chore: update for msft q&a

Co-authored-by: danewalton <36710865+danewalton@users.noreply.github.com>

.github/ISSUE_TEMPLATE/config.yml

@@ -0,0 +1,5 @@
+blank_issues_enabled: false
+contact_links:
+  - name: Azure IoT support and help options
+    url: https://aka.ms/IoTHelp
+    about: The main landing page for all Azure IoT support options.

.github/ISSUE_TEMPLATE/technical-question.md

@@ -9,12 +9,16 @@ assignees: ''
 
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-Thank you for asking a technical question! If your question is "why doesn't my code work?", please submit a Bug issue instead.
+Thank you for asking a technical question! If your question is "why doesn't my code work?", please see [submit a bug report](https://github.com/Azure/azure-iot-sdk-c/issues/new?assignees=&labels=bug&template=bug-report.md&title=) instead.
 
-We also encourage users to submit technical questions related to the SDK on Stack Overflow. 
+For quick and reliable answers on your technical product questions from Microsoft engineers, Azure Most Valuable Professionals (MVPs), or our expert community, engage with us on [Microsoft Q&A](https://aka.ms/azureqa), Azure’s preferred destination for community support. Please tag your question with "azure-iot-sdk".
 
-For Stack Overflow, simply submit a question with the tag "azure-iot-hub". 
+For answers on your developer questions from the largest community developer ecosystem, ask your question on Stack Overflow. We actively monitor all questions tagged wtih "azure-iot-sdk".
 
-If your technical question requires submitting service logs, you can submit an Azure Support Ticket: https://docs.microsoft.com/en-us/azure/azure-supportability/how-to-create-azure-support-request
+Additionally, if your technical question requires submitting service logs, you can submit an [Azure Support Ticket](https://docs.microsoft.com/en-us/azure/azure-supportability/how-to-create-azure-support-request).
+
+If you have a question specifically on a Microsoft page you've read, please open an issue on the document itself. This ensures you get the fastest targeted response, and you can do this by scrolling to the bottom of the page to the **Feedback** section. 
+
+For more information on the support options available to you, please see [Azure IoT support and help options](https://aka.ms/IoTHelp).
 
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