diff --git a/client/src/utils/data-formats/formats/scorecard.ts b/client/src/utils/data-formats/formats/scorecard.ts
index fa23061..d1df460 100644
--- a/client/src/utils/data-formats/formats/scorecard.ts
+++ b/client/src/utils/data-formats/formats/scorecard.ts
@@ -53,11 +53,11 @@ export function scorecard (
   let createValue = (value: any, heading: string, color: string, icon: string, subvalue?: any, subheading?: string) => {
     let item = {};
     const prefix = getPrefix(format);
-    item[prefix + 'value'] = utils.kmNumber(value, postfix);
+    item[prefix + 'value'] = isFinite(value) ? utils.kmNumber(value, postfix) : '-';
     item[prefix + 'heading'] = heading;
     item[prefix + 'color'] = color;
     item[prefix + 'icon'] = icon;
-    item[prefix + 'subvalue'] = subvalue || '';
+    item[prefix + 'subvalue'] = isFinite(subvalue) ? subvalue : '';
     item[prefix + 'subheading'] = subheading || '';
     return item;
   };
diff --git a/server/dashboards/preconfigured/bot-framework-inst.ts b/server/dashboards/preconfigured/bot-framework-inst.ts
index fc911d8..c180d7c 100644
--- a/server/dashboards/preconfigured/bot-framework-inst.ts
+++ b/server/dashboards/preconfigured/bot-framework-inst.ts
@@ -295,7 +295,11 @@ export const config: IDashboardConfig = /*return*/ {
 				card_users_icon: "::account_circle",
 				card_users_subvalue: "retention:returning",
 				card_users_subheading: "::Returning",
-				card_users_onClick: "::onUsersClick"
+        card_users_onClick: "::onUsersClick",
+        card_errors_tooltip: "::Total errors",
+        card_sentiment_tooltip: "::Average sentiment",
+        card_users_tooltip: "::Total users and retention",
+        card_conversions_tooltip: "::Percentage of user interactions completed with a conversion",
 			},
 			actions: {
 				onErrorsClick: {
diff --git a/server/dashboards/preconfigured/bot-framework.ts b/server/dashboards/preconfigured/bot-framework.ts
index 25eedd4..274c627 100644
--- a/server/dashboards/preconfigured/bot-framework.ts
+++ b/server/dashboards/preconfigured/bot-framework.ts
@@ -302,11 +302,11 @@ export const config: IDashboardConfig = /*return*/ {
 								{ label: 'Failed', count: total.event_count - successful.event_count + 5 }, 
 							];
 
-							let conversionRate = (100 * total.event_count / (successful.event_count + 5)).toFixed(1); 
+							let conversionRate = (100 * total.event_count / (successful.event_count + 5)); 
 
 							return {
 								"conversions-displayValues": displayValues,
-								"conversions-rate": conversionRate + '%',
+								"conversions-rate": isFinite(conversionRate) ?  conversionRate.toFixed(1) + '%' : '-',
 							};
 						}
 					},
@@ -642,14 +642,14 @@ export const config: IDashboardConfig = /*return*/ {
 				card_sentiment_onClick: "::onSentimentsClick",
 				card_users_value: "retention:total",
 				card_users_heading: "::Users",
-        card_users_tooltip: "::User retention",
+        card_users_tooltip: "::Total users and retention",
 				card_users_icon: "::account_circle",
 				card_users_subvalue: "retention:returning",
 				card_users_subheading: "::Returning",
 				card_users_onClick: "::onUsersClick",
 				card_conversions_value: "ai:conversions-rate",
-				card_conversions_heading: "::Conversions",
-        card_conversions_tooltip: "::Conversion rate",
+        card_conversions_heading: "::Conversions",
+        card_conversions_tooltip: "::Percentage of user interactions completed with a conversion",
 				card_conversions_icon: "::input",
 				card_conversions_color: "::#2196F3"
 			},