Update error-registering-the-viewer-with-the-service.md (#1463)
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---
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title: Error registering the viewer with the service. Access to the path X is denied.
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description: After deploying there is an error Access to the path 'C:\Windows\TEMP\<NAME>\<VERSION>\LCT\value.dat' is denied.
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description: Learn why after deploying on IIS there is an error 'Access to the path C:\Windows\TEMP\<NAME>\<VERSION>\LCT\value.dat is denied' and how to fix it.
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type: troubleshooting
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page_title: Error registering the viewer with the service. Access to the path X is denied.
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page_title: Fixing the problem Error registering the viewer with the service. Access to the path X is denied.
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slug: error-registering-the-viewer-with-the-service
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position:
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tags:
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tags: rest,service,configuration
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ticketid: 1165109
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res_type: kb
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---
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## Environment
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<table>
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<tr>
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<td>Product</td>
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</tr>
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</table>
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## Error Message
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````
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@ -34,10 +33,16 @@ Access to the path 'C:\Windows\TEMP\\**NAME**\\**VERSION**\LCT\value.dat' is den
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Where **NAME** is the name of the application and **VERSION** is the currently installed on the machine version of the product
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## Cause\Possible Cause(s)
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The error message "Access to the path X is denied" indicates that the [Telerik Reporting REST service]({% slug telerikreporting/using-reports-in-applications/host-the-report-engine-remotely/telerik-reporting-rest-services/overview %}) cannot access the configured file storage. By default, user temp folder will be used as a storage which is *'C:\Windows\TEMP'* in this case.
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The error message "Access to the path X is denied" indicates that the [Telerik Reporting REST service]({% slug telerikreporting/using-reports-in-applications/host-the-report-engine-remotely/telerik-reporting-rest-services/overview %}) cannot access the configured file storage. By default, the user temp folder will be used as a storage which is *'C:\Windows\TEMP'* in this case.
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## Solution
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Test changing the default folder using the [second overload of the FileStorage](/reporting/api/Telerik.Reporting.Cache.File.FileStorage#collapsible-Telerik_Reporting_Cache_File_FileStorage__ctor_System_String_) and passing the custom folder location. The changes need to be made in ReportsController.cs file where the settings of the Reporting REST service are defined.
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Test changing the default folder using the [second overload of the FileStorage](/reporting/api/Telerik.Reporting.Cache.File.FileStorage#collapsible-Telerik_Reporting_Cache_File_FileStorage__ctor_System_String_) and passing the custom folder location.
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### ASP.NET projects
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The changes need to be made in the `ReportsController.cs` file where the settings of the Reporting REST service are defined.
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Example of ReporsController which connects the REST Service and HTML5 Report Viewer:
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@ -70,7 +75,29 @@ public class ReportsController : ReportsControllerBase
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}
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````
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### ASP.NET Core projects
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The changes need to be made at the starting point of the web application where the [ReportServiceConfiguration](/api/telerik.reporting.services.reportserviceconfiguration) is registered as a service. For the projects with top-level statements, this is the `Program.cs` file. For the other projects, by default, this is the `Startup.cs` file.
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Here is a sample code for the ReportServiceConfiguration:
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````CSharp
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// Configure dependencies for ReportsController.
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builder.Services.TryAddSingleton<IReportServiceConfiguration>(sp =>
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new ReportServiceConfiguration
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{
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// The default ReportingEngineConfiguration will be initialized from appsettings.json or appsettings.{EnvironmentName}.json:
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ReportingEngineConfiguration = sp.GetService<IConfiguration>(),
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// In case the ReportingEngineConfiguration needs to be loaded from a specific configuration file, use the approach below:
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//ReportingEngineConfiguration = ResolveSpecificReportingConfiguration(sp.GetService<IWebHostEnvironment>()),
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HostAppId = "Html5App",
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Storage = new FileStorage("C:\MyFolder"),
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ReportSourceResolver = new UriReportSourceResolver(System.IO.Path.Combine(sp.GetService<IWebHostEnvironment>().ContentRootPath, "Reports"))
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});
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````
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Make sure that the IIS process has read/write access for the folder used by the storage. To give access to the folder go to Properties - Sharing|Security options or change the used application pool's Identity through IIS Manager.
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In case of different instances of the application running, set a unique **HostAppId** for each instance of the Reporting REST Service. Another approach is using MsSqlStorage or Redis, which are suitable for multiple instance environment. The settings must be added in the ReportsController.cs.
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In case of different instances of the application running, set a unique **HostAppId** for each instance of the Reporting REST Service. Another approach is using MsSqlStorage or Redis, which are suitable for multiple instance environments. The settings must be added in the ReportsController.cs.
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The appropriate cache storage options should be considered depending on the hosting environment. Please check the available options in [REST Service Storage]({%slug telerikreporting/using-reports-in-applications/host-the-report-engine-remotely/telerik-reporting-rest-services/rest-service-storage/overview%}).
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