Merge pull request #1663 from kubecost/kirbsauce-issue-template-update

Update bug_report.md

.github/ISSUE_TEMPLATE/bug_report.md

@@ -7,31 +7,48 @@ assignees: ''
 
 ---
 
-**Describe the bug**
+Thanks for your interest in Kubecost!  To ensure you get the help you need, please follow these guidelines:
+
+- If you have questions about product functionality/usage or need assistance with product installation/configuration, please email support@kubecost.com, where our support engineering team will be happy to help!
+- If you have a reproducible bug or a feature request, you're in the right place.  Please include the information requested below.
+
+
+---
+# For reproducible bugs, please provide the following
+
+**Describe the bug**  
 A clear and concise description of what the bug is.
 
-**To Reproduce**
+**To Reproduce**  
 Steps to reproduce the behavior:
 1. Go to '...'
 2. Click on '....'
 3. See error
 
-**Expected behavior**
+**Expected behavior**  
 A clear and concise description of what you expected to happen.
 
-**Screenshots**
+**Screenshots**  
 If applicable, add screenshots to help explain your problem.
 
 **Collect logs (please complete the following information):**
+- Run `helm ls` and paste the output here:
+- If the pod is stuck in init, run `kubectl logs <kubecost-cost-analyzer pod name> -n kubecost -c cost-analyzer-init` and paste output here:
+- If a page is broken or not loading, open your javascript developer console and paste the ouput here:
+- Run `kubectl logs <kubecost-cost-analyzer pod name> -n kubecost -c cost-analyzer-server` and paste the output here:
+- Run `kubectl logs <kubecost-cost-analyzer pod name> -n kubecost -c cost-model` and paste the output here:
+- Run `kubectl logs <kubecost-cost-analyzer pod name> -n kubecost -c cost-analyzer-frontend` and paste the output here:
 
- - Run `helm ls` and paste the output here:
+---
+# For feature requests, please provide the following:
 
- - If the pod is stuck in init, run `kubectl logs <kubecost-cost-analyzer pod name> -n kubecost -c cost-analyzer-init` and paste output here:
+**What problem are you trying to solve?**  
+A clear and concise description of what the problem is. Ex. I'm always frustrated when [...]
 
- - If a page is broken or not loading, open your javascript developer console and paste the ouput here:
+**Describe the solution you'd like**  
+A clear and concise description of what you want to happen.
 
- - Run `kubectl logs <kubecost-cost-analyzer pod name> -n kubecost -c cost-analyzer-server` and paste the output here:
+**Describe alternatives you've considered**  
+A clear and concise description of any alternative solutions or features you've considered.
 
- - Run `kubectl logs <kubecost-cost-analyzer pod name> -n kubecost -c cost-model` and paste the output here:
-
- - Run `kubectl logs <kubecost-cost-analyzer pod name> -n kubecost -c cost-analyzer-frontend` and paste the output here:
+**How would users interact with this feature?**