82 строки
2.7 KiB
JSON
82 строки
2.7 KiB
JSON
{
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"app": {
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"description": "Helps you track time spent on tickets.",
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"name": "Time Tracking",
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"parameters": {
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"time_field_id": {
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"label": "Time Field ID",
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"helpText": "The ID of a custom numeric field that will hold the total time."
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},
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"time_object_field_id": {
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"label": "Configuration Field ID",
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"helpText": "The ID of a custom numeric field that will hold the time spent on ticket."
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},
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"display_timelogs": {
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"label": "Display timelogs to agents",
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"helpText": "Agents can see timelog activity on tickets."
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},
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"manual_pause_resume": {
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"label": "Display timer controls",
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"helpText": "Agents can manually pause or reset the timer."
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},
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"auto_pause_resume": {
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"label": "Auto pause",
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"helpText": "The timer pauses when the agent navigates away from the ticket and resumes when the agent is back on the ticket."
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},
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"reset": {
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"label": "Reset current time",
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"helpText": "Agents can reset the current time spent on a ticket."
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},
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"time_submission": {
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"label": "Edit time submission",
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"helpText": "Agents can review and edit their time before submitting the ticket."
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},
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"simple_submission": {
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"label": "Simplified time submission",
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"helpText": "Prompt agents to enter a value in minutes before submitting the ticket"
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}
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}
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},
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"statuses": {
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"new": "n",
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"open": "o",
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"pending": "p",
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"hold": "h",
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"solved": "s",
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"closed": "c"
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},
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"views": {
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"main": {
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"pause": "Pause",
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"total_time_spent": "Total time",
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"play": "Play",
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"reset": "Reset",
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"timelogs": "Timelog",
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"timelogs_table": {
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"agent": "Agent",
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"time": "Time",
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"status": "Status"
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}
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},
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"timelogs": {
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"title": "Timelogs",
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"csv_export": "Export CSV",
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"error": "We are unable to load any timelogs.",
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"empty": "No timelogs to display"
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},
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"modal": {
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"body": "This is the amount of time you spent on this ticket. Edit the time, if you need to, then click \"Submit time\".",
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"close": "Cancel",
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"save": "Submit time"
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}
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},
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"errors": {
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"setup": {
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"question": "Did you follow the installation instructions for this app and configure both required ticket fields to appear on every ticket form?",
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"solution": "If not, please see <a href=\"{{url}}\" target=\"_blank\">these instructions</a> and go to your ticket forms management page to finalize the setup."
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},
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"save_hook": "You need to submit your time on this ticket.",
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"bad_time_format": "Incorrect time format (HH:MM:SS)."
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}
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}
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