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+# Support
+
+## How to file issues and get help
+
+**github/backup-utils** uses GitHub issues to track bugs and feature requests. Please search the existing issues before filing new issues to avoid duplicates.
+
+For non-urgent help, feature requests, and questions about using this project, please [open an issue](https://github.com/github/backup-utils/issues/new/choose).
+
+For urgent help with **backup-utils**, for example when restoring a backup to recover from a site failure or other disaster, please [open a ticket in GitHub's support portal](https://support.github.com/contact) and work with GitHub Support directly.
+
+## GitHub Support Policy
+
+**github/backup-utils** is an MIT-licensed open source project under active development and maintained by GitHub staff. We will do our best to respond to support, feature requests, and community questions in a timely manner.