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- Review our resources for [help and support](https://learn.microsoft.com/en-us/dynamics365/business-central/product-help-and-support)
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- If you are a Microsoft Partner, follow the [documentation](https://learn.microsoft.com/en-us/dynamics365/business-central/dev-itpro/administration/manage-technical-support#escalating-support-issues-to-microsoft) here to escalate a customer issue
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- If you are a Business Central customer, read about [reporting a problem](https://learn.microsoft.com/en-us/dynamics365/business-central/product-help-and-support#report-a-problem)
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- Open a bug in [Collaborate](https://aka.ms/collaborate))
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- Open a bug in [Collaborate](https://aka.ms/collaborate)
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- Contact your Service Account Manager (SAM) in your local subsidiary to understand what is included in your contract as of support incident and PAH (Partner Advisory Hours). Your SAM might also direct you "step by step" how to open a support request or how to get credentials, if this is the first time for you or your company.
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## General Questions
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