История

SDPCloud 4de5358e97 Updating redirect uri (#3510 ) * Copilot changes in ServiceDeskPlus cloud * Updating redirectUrl --------- Co-authored-by: thara-8233 <tharanishanth16@gmail.com>		2024-05-22 20:22:19 +05:30
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apiDefinition.swagger.json	Copilot changes in ServiceDeskPlus cloud (#3424 )	2024-04-30 17:43:28 +05:30
apiProperties.json	Updating redirect uri (#3510 )	2024-05-22 20:22:19 +05:30
readme.md	Copilot changes in ServiceDeskPlus cloud (#3424 )	2024-04-30 17:43:28 +05:30
script.csx	Copilot changes in ServiceDeskPlus cloud (#3424 )	2024-04-30 17:43:28 +05:30

readme.md

ServiceDesk Plus Cloud

ServiceDesk Plus Cloud is an ITIL® compliant comprehensive help desk with integrated asset and project management capabilities. This connector is used to set up no-code connections for ServiceDesk Plus Cloud with popular applications via Power Automate.

Publisher: ManageEngine

ManageEngine is the enterprise IT management division of Zoho Corporation and prioritizes crafting comprehensive IT management software for all businesses.

Use Cases

Set up quick integrations between ServiceDesk Plus Cloud and other applications.

Automate workflows across applications.

Prerequisites

Users in Standard, Professional, and Enterprise editions can execute actions using the connector.

Privileges Needed

ServiceDesk Plus Cloud - SDAdmin can set up all actions via the connector. Users can set up limited actions depending on their permissions.
Power Automate - User
External application - Provide privileges depending on the application configured

Supported Actions

The connector supports the following actions:

Create Request: Create new request in ServiceDesk Plus Cloud
Update Request: Update an existing request in ServiceDesk Plus Cloud
Create Change: Create a new change in ServiceDesk Plus Cloud
Update Change: Update an existing change in ServiceDesk Plus Cloud
Invoke API: Make API calls to perform an action in ServiceDesk Plus Cloud
Get Request Detail: Retrieve request details using the request ID from ServiceDesk Plus Cloud
Get Request List: Get a list of requests from ServiceDesk Plus Cloud that meet the criteria given in input_data parameter

Obtaining Credentials

ServiceDesk Plus Cloud uses OAuth 2.0 to authenticate users automatically.

Known Issues and Limitations

None

Deployment Instructions

Check out the ServiceDesk Plus Cloud Admin Guide for deployment instructions and additional details.

Support

For any support, please contact us at servicedeskplus-cloud-support@manageengine.com.