zendesk copy updates

https://github.com/mozilla/sumo-project/issues/913

kitsune/customercare/forms.py

@@ -17,7 +17,7 @@ class ZendeskForm(forms.Form):
         required=False,
     )
     subject = forms.CharField(label=_lazy("Subject"), required=False)
-    description = forms.CharField(label=_lazy("Description of issue"), widget=forms.Textarea())
+    description = forms.CharField(label=_lazy("Your message"), widget=forms.Textarea())
 
     def __init__(self, *args, product, **kwargs):
         kwargs.update({"initial": {"product": product.slug}})

kitsune/products/jinja2/products/includes/topic_macros.html

@@ -43,7 +43,7 @@
         </h3>
         <p class="card--desc">
           {% if product and product.has_subscriptions %}
-            {{ _('We’re here for you. Send a message to our support team and we\'ll be glad to help.') }}
+            {{ _('We’re here for you! If you haven’t found a solution after exploring our help articles, you can get in touch with our support team.') }}
           {% else %}
             {{ _('We’re here for you. Post a question to our support forums and get answers from our community of experts.') }}
           {% endif %}
@@ -54,9 +54,9 @@
           {% set aaq_url=url('questions.aaq_step1') %}
         {% endif %}
         <a class="sumo-button primary-button button-lg"
-          href={{ aaq_url }} data-event-label="Contact support">
+          href={{ aaq_url }} data-event-label="Get support">
           {% if product and product.has_subscriptions %}
-            {{ _('Contact Support') }}
+            {{ _('Get Support') }}
           {% else %}
             {{ _('Ask the Community') }}
           {% endif %}

kitsune/questions/jinja2/questions/includes/question_editing_frame.html

@@ -86,16 +86,17 @@ we can compute the edit-title URL.
                     who take the time out of their day to help.
                   {% endtrans %}
                 </p>
-                <div class="info card shade-bg highlight mb">
-                  {% trans %}
-                    Be descriptive. Saying &quot;Playing video on YouTube is
-                    always choppy&quot; will help our volunteers identify
-                    your problem better than saying &quot;Something is
-                    wrong&quot; or &quot;Firefox is broken&quot;.
-                  {% endtrans %}
-                </div>
               {% endif %}
 
+              <div class="info card shade-bg highlight mb">
+                {% trans %}
+                  Be descriptive.
+                  Saying “playing video on YouTube is always choppy”
+                  will help us understand the issue better than saying
+                  “something is wrong” or “the app is broken”.
+                {% endtrans %}
+              </div>
+
               {% for field in form.hidden_fields() %}
                 {{ field|safe }}
               {% endfor %}

kitsune/questions/jinja2/questions/new_question.html

@@ -29,7 +29,7 @@
 {% block major_detail_instructions %}
   <h2 class="sumo-page-heading">
     {% if has_subscriptions %}
-      {{ _('Get support') }}
+      {{ _('Contact Support') }}
     {% else %}
       {{ _('Ask your question') }}
     {% endif %}

kitsune/sumo/jinja2/includes/common_macros.html

@@ -64,20 +64,20 @@
                   <path d="M17.5 2.5a2.121 2.121 0 013 3L13 13l-4 1 1-4 7.5-7.5z" />
                 </g>
               </svg>
-              <h4 class="mzp-c-menu-item-title">{{ _('Ask the Community') }}</h4>
+              <h4 class="mzp-c-menu-item-title">{{ _('Ask a Question') }}</h4>
               <p class="mzp-c-menu-item-desc">
-                {{ _('Create a thread and find answers by posting a question to any of our product support forums.') }}
+                {{ _('Get support from our contributors or staff members.') }}
               </p>
             </a>
             <ul class="mzp-c-menu-item-list sumo-nav--sublist">
               <li><a href="{{ url('questions.aaq_step2', 'desktop') }}">{{ _('Firefox Browser') }}</a></li>
               <li><a
-                  href="{{ url('questions.aaq_step2', 'firefox-private-network') }}">{{ _('Firefox Private Network') }}</a>
+                  href="{{ url('questions.aaq_step2', 'firefox-private-network-vpn') }}">{{ _('Mozilla VPN') }}</a>
               </li>
               <li><a href="{{ url('questions.aaq_step2', 'ios') }}">{{ _('Firefox for iOS') }}</a></li>
-              <li><a href="{{ url('questions.aaq_step2', 'firefox-lockwise') }}">{{ _('Firefox Lockwise') }}</a></li>
+              <li><a href="{{ url('questions.aaq_step2', 'focus') }}">{{ _('Firefox Focus') }}</a></li>
               <li><a href="{{ url('questions.aaq_step2', 'mobile') }}">{{ _('Firefox for Android') }}</a></li>
-              <li><a class="color-link" href="{{ url('questions.home') }}">{{ _('Browse All Product Forums') }}</a></li>
+              <li><a class="color-link" href="{{ url('questions.aaq_step1') }}">{{ _('Browse All Products') }}</a></li>
             </ul>
           </section>
         </div>
@@ -100,12 +100,12 @@
             <ul class="mzp-c-menu-item-list sumo-nav--sublist">
               <li><a href="{{ url('products.product', 'firefox') }}">{{ _('Firefox Browser') }}</a></li>
               <li><a
-                  href="{{ url('products.product', 'firefox-private-network') }}">{{ _('Firefox Private Network') }}</a>
+                  href="{{ url('products.product', 'firefox-private-network-vpn') }}">{{ _('Mozilla VPN') }}</a>
               </li>
               <li><a href="{{ url('products.product', 'ios') }}">{{ _('Firefox for iOS') }}</a></li>
-              <li><a href="{{ url('products.product', 'firefox-lockwise') }}">{{ _('Firefox Lockwise') }}</a></li>
+              <li><a href="{{ url('products.product', 'focus-firefox') }}">{{ _('Firefox Focus') }}</a></li>
               <li><a href="{{ url('products.product', 'mobile') }}">{{ _('Firefox for Android') }}</a></li>
-              <li><a class="color-link" href="{{ url('products') }}">{{ _('See All Articles') }}</a></li>
+              <li><a class="color-link" href="{{ url('products') }}">{{ _('Browse All Articles') }}</a></li>
             </ul>
           </section>
         </div>

kitsune/sumo/static/sumo/tpl/search-results-list.html

@@ -139,7 +139,7 @@
       </h3>
 
       <p class="card--desc">
-        {{ _('We’re here for you. Post a question to our support forums and get answers from our community of experts.') }}
+        {{ _('We’re here for you. Get support from our contributors or staff members.') }}
       </p>
       <a
         id="search-results-aaq-link"
@@ -147,8 +147,8 @@
         href="/questions/new"
         data-event-category="link click"
         data-event-action="topic"
-        data-event-label="Get community support">
-        {{ _('Ask the Community') }}
+        data-event-label="Get support">
+        {{ _('Get Support') }}
       </a>
     </div>
   </div>