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+ What is Bugzilla? + + + Bugzilla is a bug- or issue-tracking system. Bug-tracking + systems allow individual or groups of developers effectively to keep track + of outstanding problems with their product. + Bugzilla was originally + written by Terry Weissman in a programming language called TCL, to + replace a rudimentary bug-tracking database used internally by Netscape + Communications. Terry later ported Bugzilla to Perl from TCL, and in Perl + it remains to this day. Most commercial defect-tracking software vendors + at the time charged enormous licensing fees, and Bugzilla quickly became + a favorite of the open-source crowd (with its genesis in the open-source + browser project, Mozilla). It is now the de-facto standard + defect-tracking system against which all others are measured. + + + Bugzilla boasts many advanced features. These include: + + + Powerful searching + + + + User-configurable email notifications of bug changes + + + + Full change history + + + + Inter-bug dependency tracking and graphing + + + + Excellent attachment management + + + + Integrated, product-based, granular security schema + + + + Fully security-audited, and runs under Perl's taint mode + + + + A robust, stable RDBMS back-end + + + + Web, XML, email and console interfaces + + + + Completely customisable and/or localisable web user + interface + + + + Extensive configurability + + + + Smooth upgrade pathway between versions + + + +
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+ Why Should We Use Bugzilla? + + For many years, defect-tracking software has remained principally + the domain of large software development houses. Even then, most shops + never bothered with bug-tracking software, and instead simply relied on + shared lists and email to monitor the status of defects. This procedure + is error-prone and tends to cause those bugs judged least significant by + developers to be dropped or ignored. + + These days, many companies are finding that integrated + defect-tracking systems reduce downtime, increase productivity, and raise + customer satisfaction with their systems. Along with full disclosure, an + open bug-tracker allows manufacturers to keep in touch with their clients + and resellers, to communicate about problems effectively throughout the + data management chain. Many corporations have also discovered that + defect-tracking helps reduce costs by providing IT support + accountability, telephone support knowledge bases, and a common, + well-understood system for accounting for unusual system or software + issues. + + But why should + you + + use Bugzilla? + + Bugzilla is very adaptable to various situations. Known uses + currently include IT support queues, Systems Administration deployment + management, chip design and development problem tracking (both + pre-and-post fabrication), and software and hardware bug tracking for + luminaries such as Redhat, NASA, Linux-Mandrake, and VA Systems. + Combined with systems such as + CVS, + Bonsai, or + Perforce SCM, Bugzilla + provides a powerful, easy-to-use solution to configuration management and + replication problems. + + Bugzilla can dramatically increase the productivity and + accountability of individual employees by providing a documented workflow + and positive feedback for good performance. How many times do you wake up + in the morning, remembering that you were supposed to do + something + today, but you just can't quite remember? Put it in Bugzilla, and you + have a record of it from which you can extrapolate milestones, predict + product versions for integration, and follow the discussion trail + that led to critical decisions. + + Ultimately, Bugzilla puts the power in your hands to improve your + value to your employer or business while providing a usable framework for + your natural attention to detail and knowledge store to flourish. +
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