diff --git a/mail/components/about-support/content/accounts.js b/mail/components/about-support/content/accounts.js
index 534cd0556d..95fa5ccad9 100644
--- a/mail/components/about-support/content/accounts.js
+++ b/mail/components/about-support/content/accounts.js
@@ -96,20 +96,32 @@ var AboutSupport = {
     const accountDetails = [];
 
     for (const account of MailServices.accounts.accounts) {
-      const server = account.incomingServer;
-      accountDetails.push({
-        key: account.key,
-        name: server.prettyName,
-        hostDetails:
-          "(" +
-          server.type +
-          ") " +
-          server.hostName +
-          (server.port != -1 ? ":" + server.port : ""),
-        socketType: server.socketType,
-        authMethod: server.authMethod,
-        smtpServers: this._getSMTPDetails(account),
-      });
+      try {
+        const server = account.incomingServer;
+        accountDetails.push({
+          key: account.key,
+          name: server.prettyName,
+          hostDetails:
+            "(" +
+            server.type +
+            ") " +
+            server.hostName +
+            (server.port != -1 ? ":" + server.port : ""),
+          socketType: server.socketType,
+          authMethod: server.authMethod,
+          smtpServers: this._getSMTPDetails(account),
+        });
+      } catch (error) {
+        // Populate placeholder data.
+        accountDetails.push({
+          key: account.key,
+          name: error.message,
+          hostDetails: "",
+          sokectType: "",
+          authMethod: "",
+          smtpServers: [],
+        });
+      }
     }
 
     function idCompare(accountA, accountB) {
diff --git a/mailnews/base/prefs/content/AccountManager.js b/mailnews/base/prefs/content/AccountManager.js
index bdfbfb9f2f..3e1c3531c9 100644
--- a/mailnews/base/prefs/content/AccountManager.js
+++ b/mailnews/base/prefs/content/AccountManager.js
@@ -1839,6 +1839,7 @@ var gAccountTree = {
       let amChrome = "about:blank";
       const panelsToKeep = [];
       let server = null;
+      let validAccount = true;
 
       // This "try {} catch {}" block is intentionally very long to catch
       // unknown exceptions and confine them to this single account.
@@ -1921,6 +1922,7 @@ var gAccountTree = {
         console.error("Error accessing account " + accountID + ": " + e);
         accountName = "Invalid account " + accountID;
         panelsToKeep.length = 0;
+        validAccount = false;
       }
 
       // Create the top level tree-item.
@@ -1940,7 +1942,7 @@ var gAccountTree = {
           treeitem.classList.add("isSecure");
         }
         // For IM accounts, we can try to fetch a protocol specific icon.
-        if (server.type == "im") {
+        if (server.type == "im" && validAccount) {
           treeitem.querySelector(".icon").style.backgroundImage =
             "url(" +
             ChatIcons.getProtocolIconURI(