Avere/docs/enable_support.md

Enable support uploads

Enabling support uploads allows support personnel to have insight into your vFXT cluster state so that they can provide the best customer service.

Follow these steps from the Avere Control Panel to activate support.

1. Navigate to the Settings tab at the top.

2. Click the Support link on the left and accept the privacy policy.

   

3. Click the triangle to the left of Customer Info to expand the section.

4. Check the boxes for Statistics Monitoring, General Information Upload, and Crash Information Upload.

5. Click the Validate upload information button.

6. Click Submit.

7. Click the triangle to the left of Secure Proactive Support (SPS) to expand the section.

8. Check the box for Enable SPS Link.

9. Click Submit.

   

Next step: Configure storage

Next, proceed to configure storage.