add support details (#266)

CODE_OF_CONDUCT.md

@@ -0,0 +1,9 @@
+# Microsoft Open Source Code of Conduct
+
+This project has adopted the [Microsoft Open Source Code of Conduct](https://opensource.microsoft.com/codeofconduct/).
+
+Resources:
+
+- [Microsoft Open Source Code of Conduct](https://opensource.microsoft.com/codeofconduct/)
+- [Microsoft Code of Conduct FAQ](https://opensource.microsoft.com/codeofconduct/faq/)
+- Contact [opencode@microsoft.com](mailto:opencode@microsoft.com) with questions or concerns

CONTRIBUTING.md

@@ -0,0 +1,7 @@
+This project welcomes contributions and suggestions. Most contributions require you to agree to a
+Contributor License Agreement (CLA) declaring that you have the right to, and actually do, grant us
+the rights to use your contribution. For details, visit <https://cla.opensource.microsoft.com>.
+
+This project has adopted the [Microsoft Open Source Code of Conduct](https://opensource.microsoft.com/codeofconduct/).
+For more information see the [Code of Conduct FAQ](https://opensource.microsoft.com/codeofconduct/faq/) or
+contact [opencode@microsoft.com](mailto:opencode@microsoft.com) with any additional questions or comments.

LICENSE

@@ -1,6 +1,6 @@
     MIT License
 
-    Copyright (c) Microsoft Corporation. All rights reserved.
+    Copyright (c) Microsoft Corporation.
 
     Permission is hereby granted, free of charge, to any person obtaining a copy
     of this software and associated documentation files (the "Software"), to deal

README.md

@@ -19,6 +19,8 @@
   - [Call for contribution](#call-for-contribution)
 
 -------------------------------
+>**NOTE**:  Watch these informational [videos](https://aka.ms/ccoinsights/videos) for a detailed overview of capabilities, features and installation steps of the CCO Insights solution.
+
 
 ## Overview
 
@@ -32,7 +34,9 @@ CCO Insights currently includes 5 different dashboards to discover information a
 - [**CCO GitHub Contributions Dashboard**](./dashboards/GitHubDashboard-Contributors/GitHubDeploymentGuide.md): Get insights about the contributions to your GitHub project.
 - [**CCO Azure DevOps Contributions Dashboard**](./dashboards/ADODashboard-Contributors/ADODeploymentGuide.md): Get insights about the contributions to your Azure DevOps (ADO) project.
 
-**NOTE**: If your're experiencing problems during the deployment of the dashboards, please check the [Troubleshooting guide](./install/TroubleshootingGuide.md) and the [Github issues](https://github.com/Azure/CCOInsights/issues?q=is%3Aissue) before creating a new one.
+
+
+>**NOTE**: If you're experiencing problems during the deployment of the dashboards, please check the [Troubleshooting guide](./install/TroubleshootingGuide.md) and the [Github issues](https://github.com/Azure/CCOInsights/issues?q=is%3Aissue) before creating a new one.
 
 
 ![OverviewImage](./install/images/OverviewImage.png)

SUPPORT.md

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+# Support
+
+## Microsoft Support Policy
+
+If you're experiencing problems during the deployment or usage of the CCO Insights solution, please check the [Troubleshooting guide](./install/TroubleshootingGuide.md) first.
+
+If issues are encountered when using technologies leveraged by this solution, users will be able to engage Microsoft support via their usual channels. 
+
+If your issue involves a Resource deployment in Azure, please provide corelation IDs where possible when contacting support to be able to investigate the issue effectively and in a timely fashion. For instructions on how to get deployments and correlation ID, please follow this link [here](https://docs.microsoft.com/en-us/azure/azure-resource-manager/templates/deployment-history?tabs=azure-portal#get-deployments-and-correlation-id).
+
+Following list of issues are within the scope of Microsoft support:
+
+- Issues with Power BI or other components of the Microsoft Power Platform 
+- Issues with the Microsoft Azure cloud platform
+- Underlying Resource or Resource Provider issues when deploying components of the CCO Insights solution (e.g., Storage Accounts, Function Apps, Log Analytics Workspace, etc.) for any deployment failure
+
+Any issues that are deemed outside of the above list by Microsoft support and/or requires bugfix in the Power BI files or code in the repo, Microsoft support will redirect user to file the issue on GitHub.
+
+Project maintainers and community aim to get issues resolved in timely fashion as per community support policy of this repo.
+
+## Community Support Policy
+
+Project maintainers will aim to respond to new issues on a best effort basis.
+
+## How to file issues and get help
+
+This project uses GitHub Issues to track bugs and feature requests. Please search the [existing issues](https://github.com/Azure/CCOInsights/issues) before filing new issues to avoid duplicates. For new issues, file your bug or feature request as a new Issue.
+
+For help and questions about using this project, please submit a Github issue with corresponding [Issue Labels found here](https://github.com/Azure/CCOInsights/labels).
+
+
+<!-- Local -->
+[ProjectSetup]: <https://docs.github.com/en/communities/>
+[GitHubDocs]: <https://docs.github.com/>
+[AzureDevOpsDocs]: <https://docs.microsoft.com/en-us/azure/devops/?view=azure-devops>
+[GitHubIssues]: <https://github.com/Azure/CCOInsights/issues>
+[Contributing]: CONTRIBUTING.md
+[AzureIcon]: docs/media/MicrosoftAzure-32px.png
+[PowershellIcon]: docs/media/MicrosoftPowerShellCore-32px.png
+[BashIcon]: docs/media/Bash_Logo_black_and_white_icon_only-32px.svg.png