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timetracking_app
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Zendesk official time-tracking app
66 коммитов 12 Ветки 14 Теги 751 KiB
JavaScript 84.9%
CSS 15.1%
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README.md

⚠️ Use of this software is subject to important terms and conditions as set forth in the License file ⚠️

Time Tracking App

Description:

Helps you track time on your tickets. You'll be able to submit custom time and restrict time submission.

App location:

  • Ticket sidebar
  • New Ticket sidebar

Features:

  • Track current spent time on a ticket.
  • Track total spent time on a ticket.
  • Ability to select in which unit to report the total time spent (milliseconds, seconds, minutes).
  • Log every time submission (time submitted, agent name, status submitted, submission date). Can be turned off.
  • Download time logs as a csv file.
  • Ability to auto-pause/resume the timer when the agent isn't focused on the ticket. Can be turned off.
  • Ability for the agent to manually pause/resume the timer. Can be turned off.
  • Ability for the agent to restart the timer. Can be turned off.
  • Ability for the agent to submit his own spent time. Can be turned off.

Set-up/installation instructions:

You will need to create 2 ticket fields:

  • A Numeric ticket field that will contain the total time spent (used to report on GoodData).
  • A Multi-line text ticket field that will store the app configuration and time logs.

After installation, on the app settings page:

  • Put the previously create Numeric ticket field ID in the "Time Field ID" setting.
  • Put the previously create Multi-line ticket field ID in the "Config Field ID" setting.
  • Enable/Disable settings to customise as you need it.

Contribution:

Pull requests are welcome.

Screenshot(s):

Default view of the app: