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README.md
⚠️ Use of this software is subject to important terms and conditions as set forth in the License file ⚠️
Time Tracking App
Description:
Helps you track time on your tickets. You'll be able to submit custom time and restrict time submission.
App location:
- Ticket sidebar
- New Ticket sidebar
Features:
- Track current spent time on a ticket.
- Track total spent time on a ticket.
- Ability to select in which unit to report the total time spent (milliseconds, seconds, minutes).
- Log every time submission (time submitted, agent name, status submitted, submission date). Can be turned off.
- Download time logs as a csv file.
- Ability to auto-pause/resume the timer when the agent isn't focused on the ticket. Can be turned off.
- Ability for the agent to manually pause/resume the timer. Can be turned off.
- Ability for the agent to restart the timer. Can be turned off.
- Ability for the agent to submit his own spent time. Can be turned off.
Set-up/installation instructions:
You will need to create 2 ticket fields:
- A Numeric ticket field that will contain the total time spent (used to report on GoodData).
- A Multi-line text ticket field that will store the app configuration and time logs.
After installation, on the app settings page:
- Put the previously create Numeric ticket field ID in the "Time Field ID" setting.
- Put the previously create Multi-line ticket field ID in the "Config Field ID" setting.
- Enable/Disable settings to customise as you need it.
Contribution:
Pull requests are welcome.
Screenshot(s):
Default view of the app:
