docs/data/reusables/support/enterprise-comment-on-support-tickets.md

To comment on a ticket associated with your enterprise account that was opened by another user, one of two conditions must be met:

• An email address associated with your {% data variables.product.prodname_dotcom %} account is copied on the ticket
• Your enterprise on {% data variables.product.prodname_dotcom_the_website %} has a verified domain and the person who opened the ticket selected their verified-domain email

For more information about verifying a domain, see "AUTOTITLE" and "AUTOTITLE."