PowerPlatformConnectors/certified-connectors/Tesseron ASM Ticket/readme.md

Tesseron ASM Ticket Connector

With Tesseron ASM, we offer your company an innovative solution for cooperation with your customers, partners and suppliers.This connector allows you to use Tesseron ASM Ticket API to create, edit and search Tickets.

Publisher: Publisher's Name

Lutihle + Luithle GmbH

Prerequisites

You will need the following to proceed:

• A Tesseron ASM Instance
• A Tesseron ASM licensed user
• An API Key (Service: Ticket)

Supported Operations

The connector supports the following operations:

• Create Ticket: Create a ticket in your Tesseron ASM instance
• Create Ticket Position: Add a new position to your ticket (info, end report, reopen)
• Get Ticket: Receive all ticket information with a ticket or reference number
• Search Ticket: Receive a ticket number by providing a reference number

Obtaining Credentials

Authentication is done via an API key. Please provide your API key and your instance URL als connection parameters.

Known Issues and Limitations

• Sufficient user rights are mandatory to receive ticket information in specific areas
• If the ticket creation is triggered multiple time at once there may be an incomplete ticket creation

Deployment Instructions

Since Tesseron ASM Rest API uses API keys to validate your user, you first need to contact your system administrator to create an API key for your user. After that is completed you can create your Tesseron ASM connection.

1. Check user rights With this connector you will be able to perform ticket actions within your Tesseron ASM instance. Therefore you need to have the mandatory user rights in the needed areas (at least editor).

2. Apply for your API key Currently, API keys can only be created by your system administrator. Therefore, request your API key from your system administrator.

3. Create a new connection

   • Provide your Tesseron ASM instance URL
   • Enter your Tesseron ASM API key