What's happening?
- My project is not loading
- My project is missing
- My published project isn't working
- I'm having trouble signing in
- Contact Us
My project is missing
If your project is not listed on the Your Projects page when you're signed in chances are there is nothing we can do about it. Since Thimble is often used in classroom settings on public computers, is there a chance that someone might have gained access to your account and deleted it?
My published project is not working
The most common reason for this is that your project does not have an index.html file. You can add one by right-clicking the file view and selecting Add File or by using the green file menu above the list of files and selecting Add HTML file, then renaming it (by right-clicking) to index.html.
Trouble Signing In
If you have forgotten your password, you can create a new one. To do so, go to the Sign In page and then click Forgot your password? link. You'll be asked for your account username or email. Use whichever one you remember, and you'll receive an email with instructions on how to reset your password.
Not getting the email? If you're not seeing the email, check your Spam folder, it often gets caught there.
Forgot which email you used? If you don't remember which email is associated with your Thimble account, please contact us and we'll help you resolve it. We may ask some questions to help identify you, like the title of some of your projects, for example.
Contact Us
If you are still stuck after trying some of the solutions above, please don't hesitate to reach out and let us know...
-
Email us at thimble@mozillafoundation.org
- This is your best bet to get a timely response
- Provide as many details as you can, like...
- Your Thimble username
- The URL in the browser when you are seeing the error
- What browser and operating system you are using
- A screenshot of any console errors happening in the browser
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